MY ACTIONAID For Existing Donors

Privacy Policy, Terms & conditions of use, Refund & cancellation Policy.

Thank you for your interest in our work, our website and the privacy and security policies and terms guiding the usage of our website.

Our Website

We have created this website to provide you information about ActionAid Association and to offer you the opportunity to help the poorest women and children from marginalized communities gain access to dignity, equality and fight poverty, patriarchy and injustice. The website includes features, which make it possible to share something you have seen or read with a friend or acquaintance. You can also make a donation to ActionAid Association on both a regular and on a more spontaneous basis. You can also work alongside us and give voice to our campaigns as volunteers or interns. Whether you are a policy person, a creative type, a fundraising fanatic or an HR expert, we have all sorts of job opportunities to help change lives for good.

Privacy Policy

Depending on where you live, ActionAid India may not be under any statutory obligations with respect to the protection of the information that you provide to us. Notwithstanding this, ActionAid Association has voluntarily decided to adhere to best practices for the collection, use and disclosure of personal information as outlined in this policy.

This privacy and security statement explains how personal, payment or other information communicated by you on or through this website is collected, protected and managed by ActionAid Association. Respecting and protecting your privacy is also of utmost importance to us.

We encourage you to read through the complete privacy and security statement including the section on terms of use, which describes limitations placed on your use of information, images and technology provided on or through this website. These are issues of legal concern to us. YOUR USE OF THIS WEBSITE CONSTITUTES YOUR AGREEMENT TO THESE TERMS AND CONDITIONS.

Throughout this statement on our policies and terms, you will see the terms “ActionAid Association”, “we”, “our” and “us” – these terms refer here to ActionAid Association, with its registered office in New Delhi, and the operator of this website. ActionAid is a global movement of people working together to further human rights and defeat poverty for all. The terms “you”, “your” and “yours” in this statement refer to visitors and users of our website.

1. What personal information do we collect?

In general, you can browse our site without revealing any personal information. However, once you register or otherwise provide personal information, you are no longer anonymous to us. During the registration or donation processes, you may give us general identity information about yourself (e.g.: your name, mobile number, email address, residential address etc.). Additionally, as you browse the site, we may collect certain information about how you use the site regardless of any registration.

2. How do we collect your personal information?

Some information is automatically received and sometimes collected from you when you visit our website. We receive and collect the name of the domain from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the device you are using, the browser software you use, your device’s operating system, the date and time you access our site, the geographic location from which you access our site and the Internet address of the web site from which you linked directly to our site.

3. How do we use this information?

This exercise helps us understand you better and aids us continually to learn, evolve and improve our content, to serve you better. The data is collected in an anonymous and aggregated manner (e.g.: the number of visitors to certain pages or the use of features as refer-a-friend, volunteer etc.). We use this information to monitor the usage of our site. All of the information we automatically capture provides us with the ability to enhance our customers’ search and user experience and to determine aggregate information about our user base and usage patterns.

4. Do we use electronic mechanisms such as “cookies”?

“Cookies” are small files placed on your hard drive that assist us in providing our services. We use cookies to deliver customized visitor experiences and to analyze website user metrics. Most of the cookies that we use are “session cookies”, which means they are automatically deleted from your hard drive once you close your browser. You may encounter cookies or other data collection devices that are placed by third parties. We do not control the use of cookies by third parties.

5. How do we use this personal information?

We use this information to do internal research on our users’ demographics, interests, and behaviours to better understand and serve them. We also capture metrics on the number of visitors to our sites for use in server capacity needs.

6. Can children use this website?

ActionAid Association is committed to protecting the privacy needs of children (persons under the age of 18) and we encourage parents and guardians to take an active role in their children’s online activities and interests. We recommend that children use this website in conjunction with, and under the supervision of parents or guardians.

7. How do we safeguard personal information?

We will strive to ensure that your personal information is adequately protected wherever it may be processed. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, we use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as financial information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the address bar of your browser window.

8. Will ActionAid Association disclose the personal information that we collect?

We will not sell, distribute, share or rent your information to any third party. The data collected on our website is for the explicit use of ActionAid Association and affiliated persons and organizations.

In the case that administrative services such as credit card processing are required from third parties, such services are acquired under the understanding that all personal information is treated confidentially and only for the purposes of ActionAid Association.

If compelled by law or some other regulatory authority, ActionAid Association may share personal information. This is also valid if we have good reason to believe that there has been an inappropriate interference with or use of our website. In such cases we maintain the right to disclose personal information as we deem appropriate, or as asked for by a legal or regulatory authority.

Aggregated, statistical and other non-personal information such as the number of visitors to our website and their use of certain features or services may be shared with third parties working with us, for example for the promotion of our website.

9. What are the Terms and Conditions of using our website?

  1. Your use constitutes the acceptance of these terms and conditions as on the date of your first use of this site.
  2. ActionAid Association reserves the right to change these terms and conditions at any time by posting changes online. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified.
  3. The content and data, including images and text, graphical elements, features or technology for personal financial gain, commercial purposes or any inappropriate or unlawful activity will not be accepted. This includes use of material or technology for private interests or activities, which may harm ActionAid Association or is not related to our work.
  4. The content and data, including images and text, graphical elements, features or technology found on this website are property of ActionAid Association and may not be redistributed, copied or modified without express written permission. Such activity could result in legal action.
  5. You agree to use this site only for lawful purposes, and in a manner which does not infringe the rights, or restrictm or inhibit the use and enjoyment of this site by any third party.
  6. This site and the information, content, data, images, pictures and logos are provided “as is” without any representation or endorsement made and without warranty of any kind whether express or implied. In no event will ActionAid / ActionAid Association be liable for any damages including, without limitation, indirect or consequential damages, or any damages whatsoever arising from the use or in connection with use or loss of the site, whether in contract or in negligence.
  7. ActionAid India does not warrant that the functions contained in the material contained in this site will be uninterrupted or error free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy and reliability of the materials.
  8. Any communication or material that you transmit to, or post on, any public area of the site including any data, questions, comments, suggestions, or the like, is, and will be treated as non-confidential and non-proprietary information.
  9. By using this website, sharing your details with us, registering on the website, by sponsoring a child or showing interest in sponsorships, you also agree to receive communication from us in the form of emails, sms, letters and phone calls. The communications that you receive will pertain to updates about ActionAid Association’s work, payment details/ queries and information/ letters from your sponsored child. You agree that the same shall not be deemed to be a violation of applicable telecommunication regulations.
  10. These terms and conditions shall be governed and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the Courts of New Delhi.
  11. ActionAid Association is registered in India under the Societies Registration Act of 1860 with its registered office at New Delhi. Registration number S-56828 on the 5th of October 2006.

10. Who do I contact for QUESTIONS /COMMENTS about the privacy, security or terms of use?

Should you have any question or comments regarding our privacy, security or terms of use, we would be pleased to hear from you.

ActionAid Association,

R7 Hauz Khas Enclave, New Delhi 110016,

Tel: +91-11-4064-0500

11. Donation Refund / Cancellation Policy

We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction or if the donor wants to cancel/deduct the donation, ActionAid Association will refund the wrongly deduced amount within 7 working days from the date of receiving the complaint from donor. We would require a proof of deduction of the donation amount and a written communication for refund from the donor.

For refund requests, please contact us at:

Supporter Services Unit,

ActionAid Association,

#139, Richmond Road, Bangalore – 560 025

Toll free number: 180030701017

Telephone: +91-80-25586293