Thank you for your interest in our work, our website and the privacy and security policies and terms guiding the usage of our website.
We have created this website to provide you information about ActionAid Association and to offer you the opportunity to help the poorest women and children from marginalized communities gain access to dignity, equality and fight poverty, patriarchy and injustice. The website includes features, which make it possible to share something you have seen or read with a friend or acquaintance. You can also make a donation to ActionAid Association on both a regular and on a more spontaneous basis. You can also work alongside us and give voice to our campaigns as volunteers or interns. Whether you are a policy person, a creative type, a fundraising fanatic or an HR expert, we have all sorts of job opportunities to help change lives for good.
Depending on where you live, ActionAid India may not be under any statutory obligations with respect to the protection of the information that you provide to us. Notwithstanding this, ActionAid Association has voluntarily decided to adhere to best practices for the collection, use and disclosure of personal information as outlined in this policy.
This privacy and security statement explains how personal, payment or other information communicated by you on or through this website is collected, protected and managed by ActionAid Association. Respecting and protecting your privacy is also of utmost importance to us.
Throughout this statement on our policies and terms, you will see the terms “ActionAid Association”, “we”, “our” and “us” – these terms refer here to ActionAid Association, with its registered office in New Delhi, and the operator of this website. ActionAid is a global movement of people working together to further human rights and defeat poverty for all. The terms “you”, “your” and “yours” in this statement refer to visitors and users of our website.
1. What personal information do we collect?
In general, you can browse our site without revealing any personal information. However, once you register or otherwise provide personal information, you are no longer anonymous to us. During the registration or donation processes, you may give us general identity information about yourself (e.g.: your name, mobile number, email address, residential address etc.). Additionally, as you browse the site, we may collect certain information about how you use the site regardless of any registration.
2. How do we collect your personal information?
Some information is automatically received and sometimes collected from you when you visit our website. We receive and collect the name of the domain from which you access the Internet, the Internet Protocol (IP) address of the computer you are using, the device you are using, the browser software you use, your device’s operating system, the date and time you access our site, the geographic location from which you access our site and the Internet address of the web site from which you linked directly to our site.
3. How do we use this information?
This exercise helps us understand you better and aids us continually to learn, evolve and improve our content, to serve you better. The data is collected in an anonymous and aggregated manner (e.g.: the number of visitors to certain pages or the use of features as refer-a-friend, volunteer etc.). We use this information to monitor the usage of our site. All of the information we automatically capture provides us with the ability to enhance our customers’ search and user experience and to determine aggregate information about our user base and usage patterns.
4. Do we use electronic mechanisms such as “cookies”?
5. How do we use this personal information?
We use this information to do internal research on our users’ demographics, interests, and behaviours to better understand and serve them. We also capture metrics on the number of visitors to our sites for use in server capacity needs.
6. Can children use this website?
ActionAid Association is committed to protecting the privacy needs of children (persons under the age of 18) and we encourage parents and guardians to take an active role in their children’s online activities and interests. We recommend that children use this website in conjunction with, and under the supervision of parents or guardians.
7. How do we safeguard personal information?
We will strive to ensure that your personal information is adequately protected wherever it may be processed. To prevent unauthorized access or disclosure, to maintain data accuracy, and to ensure the appropriate use of the information, we use Secure Sockets Layer (SSL) encryption when collecting or transferring sensitive data such as financial information. SSL encryption is designed to make the information unreadable by anyone but us. This security measure is working when you see either the symbol of an unbroken key or closed lock (depending on your browser) on the address bar of your browser window.
8. Will ActionAid Association disclose the personal information that we collect?
We will not sell, distribute, share or rent your information to any third party. The data collected on our website is for the explicit use of ActionAid Association and affiliated persons and organizations.
In the case that administrative services such as credit card processing are required from third parties, such services are acquired under the understanding that all personal information is treated confidentially and only for the purposes of ActionAid Association.
If compelled by law or some other regulatory authority, ActionAid Association may share personal information. This is also valid if we have good reason to believe that there has been an inappropriate interference with or use of our website. In such cases we maintain the right to disclose personal information as we deem appropriate, or as asked for by a legal or regulatory authority.
Aggregated, statistical and other non-personal information such as the number of visitors to our website and their use of certain features or services may be shared with third parties working with us, for example for the promotion of our website.
9. What are the Terms and Conditions of using our website?
R7 Hauz Khas Enclave, New Delhi 110016,
11. Donation Refund / Cancellation Policy
We take utmost care about processing donations as per the mandates signed by our donors in the donor forms, both offline and online. But in case of an unlikely event of an erroneous deduction or if the donor wants to cancel/deduct the donation, ActionAid Association will refund the wrongly deduced amount within 7 working days from the date of receiving the complaint from donor. We would require a proof of deduction of the donation amount and a written communication for refund from the donor.
For refund requests, please contact us at:
Supporter Services Unit,
#139, Richmond Road, Bangalore – 560 025
Toll free number: 180030701017